Privacy Policy

Effective Date: 1/22/26

DJ Concierge Helpline (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our services, or communicate with us.

By using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Name

Email address

Phone number

Billing information (processed securely by third-party providers)

b. Communication Data

Text messages (SMS)

Emails

Support requests

Service-related conversations

c. Technical & Usage Data

IP address

Browser type

Device information

Pages visited and actions taken on our site

2. How We Collect Information

We collect information when you:

Fill out a form on our website or funnel

Download a free resource

Subscribe to a service

Purchase a product

Text or communicate with our helpline

Interact with emails or messages

3. How We Use Your Information

We use your information to:

Deliver services and digital products

Provide customer support

Respond to inquiries and helpline requests

Process payments and subscriptions

Send transactional and service-related messages

Improve our services and user experience

Send limited promotional or educational messages (you may opt out)

4. SMS & Communication Consent

By providing your phone number, you consent to receive text messages from DJ Concierge Helpline related to:

Service delivery

Support responses

Transactional notifications

Limited promotional or educational updates

Message frequency varies. Message and data rates may apply.
You may opt out at any time by replying STOP.

5. Payment Processing

All payments are processed securely through third-party payment processors (e.g., Stripe).
We do not store or have access to your full credit card information.

6. How We Share Information

We do not sell, rent, or trade your personal information.

We may share information only with:

Service providers necessary to operate our business (CRM, SMS, email, payments)

Legal authorities if required by law

All third-party partners are required to handle your data securely.

7. Data Storage & Security

We take reasonable technical and organizational measures to protect your information, including:

Secure software platforms

Access controls

Encrypted payment processing

However, no system is 100% secure. You acknowledge that data transmission over the internet carries some risk.

8. Data Retention

We retain personal information only as long as necessary to:

Provide services

Meet legal and accounting obligations

Resolve disputes

Enforce agreements

You may request deletion of your data, subject to legal requirements.

9. Your Rights

Depending on your location, you may have the right to:

Access your personal data

Request correction of inaccurate data

Request deletion of your data

Opt out of marketing communications

To exercise your rights, contact us at the email below.

10. Cookies & Tracking

Our website may use cookies or similar technologies to:

Improve functionality

Analyze site traffic

Enhance user experience

You can control cookies through your browser settings.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

12. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the updated policy.

14. No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

15. Contact Information

If you have questions about this Privacy Policy or how your data is handled, contact:

DJ Concierge Helpline
Email: [email protected]